8 | Aspire Reputation Marketing with Adele Gutman Milne

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For more than 10 years, Adele was able to keep her four hotels in the top ten on TripAdvisor - in New York City with over 500 hotels trying to take her spots. How did she do it? What was her "secret" - listen and find out!
Photo of Adele Gutman Milne

For so many years I have heard people asking Adele, how can I get my hotels in the top 10 on TripAdvisor consistently – and she would smile and say something like, “treat your guests really well” and I thought, yes, that makes sense, but she must have some other secrets to share.  Now, she can share them!  She offers some great insights on this podcast and recommends how you can get started to a better guest experience, but we also talk about what that improved guest experience can get you in terms of employee morale, market share, ADR, and more.  Enjoy!

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About Hospitality Sales Podcast

Loren Gray with Hospitality Digital Marketing convinced me to create a biweekly podcast – “It’ll be easy” he said.  Not so much.  But really rewarding.  I ended up interviewing some fantastic people in between my own sales podcast rants.  I hope you enjoy!

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